1. Project Scope & Renovation Agreement
Every renovation project begins with a detailed written agreement outlining the scope of
work, designated rooms or areas, design specifications, selected materials, and excluded
items. No construction work begins until both parties have signed the agreement and the
initial deposit has been received.
2. Site Inspection & Pre-Renovation Assessment
Before finalizing any quote, our team conducts a comprehensive on-site inspection to assess
existing conditions, structural elements, plumbing, electrical systems, and potential hidden
issues. Findings from this assessment inform the final scope and pricing of your renovation.
3. Custom Design Plans & Architectural Drawings
All custom design plans, 3D renderings, and architectural drawings are prepared by our
in-house design team and reviewed with you prior to construction. Two rounds of revisions
are included free of charge. Additional revisions may incur design fees at our standard
hourly rate.
4. Material Selection & Procurement Process
You will select materials, finishes, fixtures, and appliances from our curated supplier
catalog or approved alternatives. Once selections are finalized and signed off, we order
materials promptly. Any changes to selections after ordering may result in restocking fees
and timeline delays.
5. Construction Standards & Workmanship Quality
All renovation work is performed to industry-leading standards by licensed, insured
tradespeople. We follow local building codes, obtain necessary permits, and schedule
required inspections. Workmanship meets our internal quality benchmarks, validated through
multi-point inspections before handover.
6. Project Timeline & Milestone Schedule
Each project receives a detailed timeline with key milestones including demolition, rough-in,
installation, finishing, and final walkthrough. While we strive to meet all deadlines,
unforeseen conditions (hidden water damage, structural issues) may extend timelines. We
communicate any schedule changes promptly.
7. Payment Schedule & Deposit Requirements
A 30% deposit secures your project start date and initiates material procurement. Progress
payments of 30% are due at framing/rough-in completion and 30% at finish installation. The
final 10% is due upon project completion and your signed acceptance of the finished
renovation.
8. Change Orders & Variation Requests
Any changes to the agreed scope — additional rooms, upgraded materials, layout modifications
— are processed through a formal change order. Change orders detail the additional cost and
timeline impact, and require your written approval before work proceeds. No changes are made
without your authorization.
9. Site Access & Homeowner Responsibilities
You agree to provide clear access to work areas, remove personal belongings from construction
zones, and ensure pets and children are kept safely away from active work areas. You are
responsible for securing valuables and informing us of any specific access requirements or
restrictions.
10. Cleanup & Post-Renovation Handover
Upon completion, we perform a comprehensive site cleanup including debris removal, dust
control, surface cleaning, and tool removal. A final walkthrough is conducted with you to
review every aspect of the renovation, note any touch-ups needed, and confirm satisfaction
before project sign-off.
11. Workmanship Warranty & Repairs
We provide a 5-year workmanship warranty covering defects in labor and installation.
Manufacturer warranties on materials, appliances, and fixtures are passed directly to you.
Warranty claims are assessed within 48 hours and repaired promptly. Damage from misuse,
neglect, or third-party modifications is excluded.
12. Design Intellectual Property & Portfolio Rights
All design concepts, drawings, and renderings remain the intellectual property of Upgrade Living Now
until full payment is received. Once paid in full, you receive usage rights for your
personal project. We retain the right to photograph and showcase completed work in our
portfolio with your written consent.